Get in Touch With Us

This page tells you how to reach the editorial team at Top Online Casinos, what kinds of questions we can actually answer, and — just as important — which problems need to go to a casino operator or a regulator instead of to us. If you have a stuck withdrawal or a locked account, the fastest route is not this page, and we explain why below.

Email the editorial team

Write to us at [email protected]. A member of the team reads every message. We aim to reply within two business days, though corrections that need us to re-check an operator's published terms can take longer.

To get a useful reply first time, include:

• The page on knockoutla.com you are asking about, and the section or claim.
• The casino name, if your question is about a specific brand we cover.
• Your state, where it matters — availability of real money online casinos varies enormously by state, and an answer that is right in one is wrong in another.
• A screenshot or link to the operator's terms page, if you believe something we published no longer matches what the casino advertises.

Please do not send account numbers, passwords, card details, copies of ID documents or anything else you would not want sitting in an inbox. We never need them, and we will delete them if they arrive.

How we make money, and what that means for your message

Top Online Casinos is free to read because some of the links to casino brands on this site are commercial. If you open an account through one of them, the publisher may earn a commission. That arrangement pays for the research; it does not buy a position in our rankings, and it does not change how we handle your email. A correction about a brand we have a commercial relationship with is treated exactly like one about a brand we do not.

If you write to us to complain that a bonus term we described was wrong, we will check the operator's current terms and update or annotate the page. We will not remove a genuine criticism because an advertiser asked.

What we can help with — and what we can't

Bring this to us	Bring this to the casino or a regulator
A bonus percentage, cap or free spins figure on our site that no longer matches the operator's page	A bonus that was not credited to your account
Questions about how wagering requirements, max bonus bets or cashout caps generally work	A specific wagering balance dispute on your account
Confusion about which payment methods we list for US players	A failed deposit, a reversed card payment or a pending withdrawal
Whether we have covered a particular state's licensed market	Whether your account may legally operate from your address
A request that we look at a new online casino	Account closure, self-exclusion or deposit limit requests

We are an independent publisher. We hold no accounts on your behalf, we cannot see your balance, we cannot release a payout and we cannot overturn a casino's decision. Any site that tells you otherwise is overstating its reach.

Suggesting a new casino for review

New brands launch constantly, and reader tips are one of the ways we find them. If you want us to look at a newest online casino you have come across, send the brand name, the site address and anything you have noticed about its terms. We research licensing and ownership, published bonus terms, payment options for US customers, withdrawal limits and timings, the game catalogue and its software providers, the complaints route and the responsible gambling tools on offer.

We do not cover operators that promote themselves on the basis of skipping identity checks. KYC and source-of-funds verification are a normal part of a regulated account, and their absence is a warning sign rather than a feature.

Corrections about the brands we rank

Our top list is ordered by editorial rating, and the offers shown beside each brand are the headline promotions those operators advertise. They change often. These three sit at the top of the current list, and they are the ones readers email us about most, so here is what our current research says — including the parts we would want a reader to weigh before signing up. Ratings below are our own editorial scores, not customer review averages, and all figures were checked on Sep 25, 2026.

Raging Bull — editorial rating 10.0

Raging Bull leads our list largely on the scale of its welcome package: an advertised 410% match up to $10,000 plus 50 free spins. It is the largest headline figure among the brands we cover, which is exactly why it draws questions. A match of that size is only reachable with a very large deposit, and the material conditions — playthrough multiple, maximum bet while a bonus is active, game weighting and any cap on what you can cash out from bonus funds — decide what it is actually worth. Read those before you deposit. The limitation worth stating plainly: headline percentage and real value are not the same thing, and a large multiplier attached to a low cashout cap can be less useful than a smaller, cleaner offer.

Magician Bet — editorial rating 9.9

Magician Bet is here for the opposite reason. Its advertised 101% No Wagering offer removes the single most common source of reader complaints we see, which is a balance that cannot be withdrawn because playthrough has not been completed. A no-wagering structure is easier to understand and easier to leave. The trade-off is size: the headline percentage is modest next to the deposit bonuses further down the list, and no-wagering offers typically come with their own restrictions such as maximum win limits or short expiry windows. Check the expiry date and any cap before you treat winnings as yours.

Slots of Vegas — editorial rating 9.7

Slots of Vegas earns its place on the shape of its offer rather than its size — an advertised 375% bonus plus 50 free spins tied to a named slot, Cash Chaser. Spins locked to one title are transparent about where the value sits, which we prefer to vague "spins on selected games" wording. The limitation is that the spins are only worth what that specific game returns, so the RTP and volatility of that one title matter more than usual, and free spin winnings are commonly capped and subject to their own wagering. If the game does not suit you, that part of the package is largely decorative.

The rest of the list

Uptown Aces (9.6) advertises 600% for new players, the highest percentage on the list; Card Crush (9.4) and Zumba Cards (9.4) and Amazon Jackpots (9.1) run sweepstakes-style reward packages quoted in coins, cards and SC rather than dollars; BetUS (9.2) advertises 200% up to $4,000; Slots and Casino (8.8) advertises 500% up to $2,500 across three deposits; Bets.FM (8.7) quotes its 225% match in bitcoin terms plus 225 free spins. If you think any of those figures or their conditions have changed, that is precisely the kind of message we want.

Questions about costs, deposits and payouts

We get more email about money than about anything else, so here is the general shape of it. Reading knockoutla.com costs nothing. Playing does: every real money casino account requires you to fund it, and a deposit bonus is never free money — it requires your own stake first and carries conditions attached to the bonus balance.

• Getting money in. Debit cards are the most widely accepted method for US players. Credit card deposits are accepted by some operators but declined by many issuers, and your bank may treat the transaction as a cash advance with its own fee and interest. ACH bank transfers and online banking are common; e-wallets including PayPal appear at some brands but not all, and PayPal availability in particular differs by operator and by state. Some brands accept cryptocurrency — Bets.FM quotes its bonus in BTC — which carries network fees and price movement that a dollar deposit does not.
• Minimums. Most casinos set a minimum deposit, and a bonus often has a separate, higher qualifying minimum. Depositing below it usually means no bonus at all, with no way to apply it retrospectively.
• Getting money out. Withdrawal methods are usually narrower than deposit methods, and many operators require you to withdraw back to the method you paid in with. Expect a minimum withdrawal amount, daily or monthly withdrawal limits, and a pending period before funds are released. Advertised payout speeds are operator claims; we report them as such and have not tested them.
• Fees. Casinos may charge for certain methods, and your bank or wallet may charge separately. Check both sides.
• Verification. Identity checks are required, and source-of-funds checks can be triggered by larger or unusual amounts. Completing KYC early rather than at the moment of your first withdrawal is the single most effective way to avoid a delay.

If a payout is overdue, contact the operator's support in writing, keep the reference, and escalate through its published complaints procedure. If that fails, the licensing body for the jurisdiction the casino operates under is the next step. We can point you toward the right route; we cannot force a payment.

Asking about games and software

Questions about what is actually on offer are welcome, and the catalogue at the brands we cover generally breaks into a few groups:

• Slots — the bulk of most libraries, ranging from low-volatility games that pay small and often to high-volatility titles with long dry spells. Published RTP tells you the theoretical long-run return; volatility tells you how bumpy the ride is. Neither predicts a session.
• Progressive jackpots — pooled prizes that grow until they drop. Some require a maximum bet to qualify, which matters if a bonus caps your bet size.
• Table games — blackjack, roulette and baccarat, usually in several rule variants. These are frequently weighted at a low percentage, or excluded entirely, when clearing a bonus.
• Live dealer rooms — real dealers streamed in real time, with higher table minimums and, again, common exclusion from bonus playthrough.
• Sweepstakes-style play — brands such as Card Crush, Zumba Cards and Amazon Jackpots use coin and sweeps currency models rather than straight dollar wagering, which changes how redemption works.

Game outcomes at licensed operators are produced by random number generators, and the software providers behind them are usually named in the site footer or game info panel. If you cannot find that information, ask us and we will tell you what our research found. Nearly everything above is playable in a mobile browser; dedicated mobile casino apps are less universal, and some catalogues shrink on the app.

Sports betting and the other products these brands run

Several operators on our list are not casino-only. BetUS and Bets.FM run sportsbooks alongside the casino, and poker or bingo rooms appear at some brands. This matters for two practical reasons. First, wallets are often shared but bonuses are not — a casino welcome offer will usually exclude sports wagers, and sportsbook promotions have separate rollover terms. Second, contributions differ: sports bets typically do not count toward casino playthrough at all. If your question is about a bonus, tell us which product it came from.

Legal standing, eligibility and where else to write

You must be at least 21 to use this site and to hold an account at most US online casinos; a small number of jurisdictions set the floor at 18. Online casino regulation in the US is handled at state level, not federally, so legality and licensing depend on where you are physically located when you play. Only some states license online casino gaming; others permit sweepstakes-style play under different rules, and some permit neither. An operator accepting a signup from your state is not the same as being authorized to serve it — check the licence details the casino publishes, and check your own state's regulator.

We publish research, not legal advice. We cannot tell you whether a specific account is lawful at your address, and we would be wrong to try. Nothing on this site is a guarantee that a casino will pay out, and no online casino can be described as completely safe.

If gambling has stopped being entertainment, please do not email us and wait. Most licensed operators offer deposit and loss limits, time-outs and self-exclusion in the account settings, and blocking software can restrict access at device level. The National Council on Problem Gambling operates the National Problem Gambling Helpline at 1-800-522-4700, available 24 hours a day, and several states run their own helplines. Reach out to them directly — they can help in ways a comparison site cannot.

A note for readers outside the US

Most of what we publish is written for American readers and American rules. If you landed here from the UK, our guide to non-GamStop casinos and what they involve is the more relevant starting point, and a different regulatory framework applies there.

Before you write

A quick self-check saves everyone time. If the question is about your account, contact the casino's support first and keep the ticket reference. If it is about a term we published, send us the page and the operator's current wording. If it is about which brand to open an account with, tell us what matters most to you — a clean no-wagering offer, a large match, live dealer tables, a specific payment method — and we will point you to the research rather than to a recommendation, because the right choice depends on details only you know.

Our editorial contact is [email protected], and the content on this page was last checked on Sep 25, 2026 by Nicole Carson. Thanks for reading, and for telling us when we get something wrong.